IT Managed

Service Desk

As one of the top Managed Service Providers (MSPs) in Portugal, Evolution IT Solution has the expertise to meet your needs, whether you're looking for a flexible managed service provider (MSP) to complement your existing IT team, or a fully outsourced IT team

Single Client Focus

We’ll tailor our support to your needs, evolving as those needs change and grow. We aim for deep familiarity with your infrastructure and environment, giving us the ability to deliver the perfect service, tailored for you.

24/7 365 IT Support

Our team of highly-qualified engineers is available 24/7. We have an enviable reputation for providing the very best support. Should the unexpected happen, we’re here to help.

Onsite / Deskside Support

There are occasions when nothing beats the immediacy and reassurance of having a qualified IT specialist on location, so our service desk options include onsite support. We understand the power and importance of having skilled engineers on site to respond to the needs of your employees and clients.

Process Management

Evolution IT Solution adheres to ITIL – Information Technology Infrastructure Library. This means that every ticket raised with our service desk is managed to strict, recognised standards.

Global Service Management

Our round the clock service includes on-site assistance via our network of carefully selected partners in key locations. Wherever you are in the world, we can help.

Remote Support

For continual coverage and availability, remote support is provided from all Evolution IT Solution locations as a blended operation. In most cases, incidents are resolved using secure remote access tools.